Frequently Asked Questions


Do you have customer service?

Of course! If you need any assistance or would like for one of our sales team to help compare the products available, enquire on our live chat and we will be right with you.

I would love to purchase a device, but I don’t have the money right now.

We work with over 15 finance agencies across Australia to ensure that someone will be able to provide financial assistance for you in your purchase. Have a chat with our live chat team to find out more.

I am unsure about purchasing a device online, is there a way I can get a certified engineer to check on it?

You certainly can. We have dozens of independent engineers across Australia who can facilitate a cross examination of the system prior to the sale. These engineers are neutral to us, as well as yourself, so if they find anything wrong with the system they will be sure to let you know for peace of mind.

My team needs clinical training for the device. Can this be arranged?

We partner with a variety of beauty, dermal and medical training schools to provide training for any treatment at every level of qualification. Often through our partnerships the training courses are cheaper than if you were to purchase on your own. Reach out to our team and we will help your staff get qualified and ready to treat!

Once I have purchased a system, how do I organise transport it?

Transportation is entirely between the buyer and the seller, but we can refer you to a number of freight companies to organise transportation of the devices across Australia.

Do you ship overseas?

Yes, we do! Have a chat with one of our team either through livechat or email, and international shipping can be arranged.