Frequently Asked Questions


Do you have customer service?

Of course! If you need any assistance or would like for one of our sales team to help compare the products available, send through an enquiry and we will be right with you

I would love to purchase a device, but I don’t have the money right now.

We work with over 15 finance agencies across Australia to ensure that someone will be able to provide financial assistance for you in your purchase. Have a chat with our live chat team to find out more.

I am unsure about purchasing a device online, is there a way I can get a certified engineer to check on it?

You certainly can. We have dozens of independent engineers across Australia who can facilitate a cross examination of the system prior to the sale. These engineers are neutral to us, as well as yourself, so if they find anything wrong with the system they will be sure to let you know for peace of mind.

My team needs clinical training for the device. Can this be arranged?

We partner with a variety of beauty, dermal and medical training schools to provide training for any treatment at every level of qualification. Often through our partnerships the training courses are cheaper than if you were to purchase on your own. Reach out to our team and we will help your staff get qualified and ready to treat!

Once I have purchased a system, how do I organise transport?

We handle all of the freight for you Australia wide, and its included in the listed price!

We use a network of freight solutions, all of which are premium providers who specialise in sensitive freight to ensure the goods arrive safely. 

Do you ship overseas?

Yes, we do! Have a chat with one of our team either through email or enquiry, and international shipping can be arranged.