Shipping Policy

Shipping Costs – Australia Wide

Australia wide, shipping is free. The price you see on the product page is all inclusive and there are no additional costs required.

After agreeing to a purchase, you will receive an email confirmation containing your order details. Once all quality assurance checks have been performed and checked off, we will attempt to have your device sent by the associated freight provider within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the device and any shipping details.

When we book couriers your device is fully insured against loss and damage. This policy is valid for the time the device is in transit only.

If you wish to query a delivery please contact us at [email protected] or via the Contact Us page.

Shipping Costs – International

All shipments are fully insured against loss and damage. For all international shipments to selected countries, additional shipping costs may be added to the purchase cost once you’ve selected the destination country. This cost includes shipping insurance and delivery to door and will be at Lasertrade’s discretion. The receiver will be responsible for the international custom/import fee and taxes which vary with every country.

Please check with your country’s customs offices and consider the additional costs that might be involved.

Returns – Damaged goods and change of mind

If a device is damaged in transit, we have it fully covered. You can be refunded in full without having to wait for the insurance claim.

Insurance cases are handled fully by Lasertrade’s team and sellers are compensated in full as well (if damaged in transit due to courier handling).

If the devices are returned directly by you due to a change of mind, they must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Lasertrade.

Lasertrade reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.