Shipping Policy

Shipping Costs – Australia Wide

Shipping costs will be paid by the buyer at cost. The price you see on the product page is exclusive of shipping.

After agreeing to a purchase, you will receive an email confirmation containing your order details including estimated shipping costs. Once all quality assurance checks have been performed and checked off, we will attempt to have your device sent by the associated freight provider within five (5) business days; and delivered within fourteen (14) business days (please allow longer for rural areas). An email will be sent to you about the shipping of the device and any shipping details.

Once shipping is completed we will finalise the shipping costs and invoice you for any difference, or refund if required. We will provide the final shipping invoice if requested.

If you wish to query a delivery please contact us at [email protected] or via the Contact Us page.

Shipping Costs – International

All shipments are fully insured against loss and damage. For all international shipments to selected countries, additional shipping costs will be added to the purchase cost once you’ve selected the destination country. This cost includes shipping insurance and delivery to door and will be at Lasertrade’s discretion. The receiver will be responsible for the international custom/import fee and taxes which vary with every country.

Please check with your country’s customs offices and consider the additional costs that might be involved.

Returns – Damaged goods and change of mind

If a device is damaged in transit, we have it fully covered. You can be refunded in full without having to wait for the insurance claim.

Insurance cases are handled fully by Lasertrade’s team and sellers are compensated in full as well (if damaged in transit due to courier handling).

If the devices are returned directly by you due to a change of mind, they must be returned via a trackable and insured shipping carrier, and the tracking information must be provided to Lasertrade.

Lasertrade reserves the right to extend the returns period to 14 days for trade sales and other scenarios where we see fit.